Cancellation Policy

Purchase Options Cancellation Policy

Last updated: July 26, 2026

At Phalam Pet, we offer subscription-based purchase options for select products. This policy outlines how you can manage, pause, or cancel your subscription.

Subscription Management

Once subscribed, you can manage your subscription at any time through your customer account portal, including changing delivery frequency, updating payment details, or swapping products.

Cancellation

You may cancel your subscription at any time before your next scheduled order date. To cancel:

Log in to your account at phalampet.com
Navigate to Manage Subscriptions
Select the subscription you wish to cancel and click Cancel Subscription

Alternatively, contact us at info@phalampet.com and we will process the cancellation for you.

Cancellation Deadline

To avoid being charged for the next billing cycle, cancellations must be submitted at least 24 hours before your next scheduled renewal date.

Pausing a Subscription

You may pause your subscription for up to 3 months through your account portal without losing your subscription benefits.

Refunds on Subscriptions

If a subscription order has already been processed and shipped, it is subject to our standard Refund Policy. We do not offer refunds on digital or already-fulfilled subscription orders.