Welcome to Phalam Pet! Please read these Terms of Service carefully, as they include important information about your legal rights. By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy.
Section 1 – Access and Account
By agreeing to these Terms, you represent that you are at least the age of majority in your province or state of residence. You are solely responsible for maintaining the security of your account credentials and all account activity. You may not transfer or assign your account to any other person.
Section 2 – Our Products
We have made every effort to accurately represent our products. Colors or appearance may differ due to your device settings. All product descriptions are subject to change at any time at our sole discretion.
Section 3 – Orders
When you place an order, you are making an offer to purchase. Phalam Pet reserves the right to accept or decline any order. Your purchases are subject to our Refund Policy. Purchases are for personal or household use only, not for commercial resale or export.
Section 4 – Prices and Billing
Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Unless stated otherwise, posted prices do not include taxes, shipping, or customs charges. You agree to provide accurate and complete payment information for all purchases.
Section 5 – Shipping and Delivery
We are not liable for shipping and delivery delays. All delivery times are estimates only. Once we transfer products to the carrier, title and risk of loss passes to you. See our Shipping Policy for full details.
Section 6 – Intellectual Property
All content on our Services — including trademarks, text, images, graphics, and video — is owned by Phalam Pet or its licensors and protected by applicable intellectual property laws. You may use the Services for personal, non-commercial use only. Unauthorized use may violate applicable laws.
Section 7 – Optional Tools
We may provide access to third-party tools "as is" without any warranties. Use of optional tools is entirely at your own risk.
Section 8 – Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content or practices of those sites. Please review their policies before engaging in any transaction.
Section 9 – Relationship with Shopify
Phalam Pet is powered by Shopify. All sales are made directly with Phalam Pet. Shopify is not responsible for any aspect of sales between you and Phalam Pet. You expressly release Shopify and its affiliates from all claims arising from your transactions with us.
Section 10 – Privacy Policy
All personal information collected through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and understood our privacy practices.
Section 11 – Feedback
By submitting feedback, ideas, or reviews, you grant Phalam Pet a perpetual, worldwide, royalty-free license to use that content for any purpose. You represent that you own or have rights to all feedback submitted.
Section 12 – Errors, Inaccuracies and Omissions
We reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice, including after an order has been submitted.
Section 13 – Prohibited Uses
You may use the Services for lawful purposes only. Prohibited uses include unlawful activity, infringement of intellectual property, harassment, transmitting malicious code, scraping, or circumventing security measures. We reserve the right to terminate your account for violations.
Section 14 – Agents
Any software or service acting autonomously on your behalf (an "Agent") must identify itself in all requests and comply with our access requirements. We may limit or block Agent access at any time.
Section 15 – Termination
We may terminate your access to the Services at any time without notice. You remain liable for all amounts due up to the date of termination.
Section 16 – Disclaimer of Warranties
THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Section 17 – Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, PHALAM PET AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS.
Section 18 – Indemnification
You agree to indemnify and hold harmless Phalam Pet, Shopify, and their affiliates from any claims, losses, or damages arising from your breach of these Terms, violation of any law, or your use of the Services.
Section 19 – Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
Section 20 – Waiver; Entire Agreement
These Terms constitute the entire agreement between you and Phalam Pet regarding your use of the Services and supersede all prior agreements.
Section 21 – Assignment
You may not assign these Terms without our prior written consent. We may transfer or assign these Terms without notice.
Section 22 – Governing Law
These Terms are governed by the laws of the jurisdiction where Phalam Pet is headquartered.
Section 23 – Changes to Terms of Service
We reserve the right to update these Terms at any time. Your continued use of the Services following any changes constitutes acceptance of those changes.
Section 24 – Contact Information
Questions about these Terms should be sent to info@phalampet.com.
Phalam Inc. | 69 Manford Close, Winnipeg, MB, R2P 0J2, Canada